Ortivus provides a comprehensive set of services to our customers, including support, implementation, training and consulting.  For 30 years, Ortivus has combined expert know-how in wireless, IT and medical technology with clinical expertise. Our staff has extensive experience from working within IT and with Medical Devices.

Consulting

30 years’ experience from healthcare IT

Ortivus offers a comprehensive portfolio of consulting services within healthcare IT, ranging from strategic planning and design to implementation and integration projects. Our consultants help healthcare organisations develop new and adapt existing IT systems and solutions, always with a focus on customer expectations in regards to healthcare outcome and efficiency.

We have 30 years’ experience from healthcare IT, we know patient safety and privacy practices, government regulations and industry standards.

We are ISO-certified

Our certifications prove to Ortivus customers, partners and suppliers that the organisation prioritizes continuous improvement in order to deliver the services at the right quality.

Ortivus currently has the following certifications:

  • ISO 20000 IT Service Management
  • ISO 27001 Information Security Management Systems
  • ISO 13485 Quality Management System for the Design and Manufacture of Medical Devices

Support

ISO 20000 certified support

Extensive experience from IT and Medical Technology, with Clinical Expertise

Ortivus support staff have extensive experience from working with complex IT installations and medical devices. All support staff are trained in ITIL, a set of principles for managing IT services.

We are ISO 20000 certified

ISO 20000 is the international best practice standard for IT Service Management. ISO 20000-1:2011, the current version of the standard, provides a set of standardised requirements for an IT service management system, known as an ITSMS.

Implementation of ISO 20000 brings with it many benefits and advantages:

  • Reduction in incidents and improved incident management
  • Adoption of an integrated process to the delivery of IT services
  • Reduction in response times and interruptions to IT service
  • A culture of continuous improvement
  • Greater understanding of roles and business objectives
  • Consistency in the delivery of services and products
  • Evidence that ITIL best practices has been implemented

Implementation

Ortivus have a proven track record of executing complex delivery projects with high customer satisfaction, adapted to the specific needs of different organizations, including Agile delivery. In order to carry out projects in a controlled and business-oriented manner from start to finish, and to ensure quality, we execute delivery projects according to PRINCE2, a project management methodology that is a standard in the public sector in many countries, including the UK. It is an established, proven methodology that promotes learning and continuous improvement. 

In addition to PRINCE2, our staff are also trained in ITIL, a set of principles for managing IT services.

Training

Training is the foundation of a successful implementation

We recognise that the foundation of a successful implementation, is to deliver high quality training to the users of our solutions.

Ortivus offers a range of training programs, from Clinical User training courses to Technical Super User training courses, always tailored to suit the needs and conditions of the organisation and the implemented solution.